Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is good. Store is very attentive :) Thank you!
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
Thank you soo much!! Quality really good! I'll give this store 5 stars.
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
Fast delivery. Very good quality. I am ordering for the 3rd time and I am very pleased with the order. I recommend!
The indicated size does not correspond to the real... very carefully you need to choose your size.
Pants are clear, the material is very durable, for a height of 184 cm. Took 4 XL back to back. The truth was sent in a different color.
Good quality and fast delivery
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
I carry at home every day. Enough for a year. Satisfied with price and quality. Advise.
Excellent. Pockets are really creepy not durable. I'm afraid to use them
Height 181 weight 93 took the biggest, which I found, and then just right. When ordering, note that the size table does not match. You need to order 1-2 sizes more than you wear. And so the shdance is cool, ordered for the second time. I think I still order, while there is a size))) I did not communicate with the store.
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
I am happy, came quick and is what u expected
Had 4xxl ordered that would equal standing to xxl but it isn't. My son has size l and that suits them though. Unfortunately for my man but my son find them very nice too. Further are the beautiful pants
Compared with other offers. This store has the best deals!
Perfect fit. I am 183cn tall, I could have take 5xl ti be even better fit
Nice to wear supports very well washing the exact size I recommend store
quality pants .100% recomend.its 5th pair during last years .very confortable
Very good but small size, I usually put 40 42 for 1,70m, I Take XXL and it's perfect