Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied. The bottle is of good quality.
The bottle is very convenient, delivery is fast. Thank you store.
Качеством товара довольна, уже вторую бутылку заказывала, с продавцом не общалась, заказ доставили за неделю. Продавца рекомендую.
Very fast delivery to Israel, less than two weeks. Great quality. Live these bottles. My second order from this store. Very satisfied.
Excellent goods!!!! I order a second time!!!! store well done
not tested yet, but looks great, thanks!
The drinking bottle was hyper-fast delivered and looks good quality out.
как на фото
I am really surprised by this store he is really a great seller I am very happy I received my order I am very satisfied well packaged and very good quality I recommend it
I am really surprised by this store he is really a great seller I am very happy I received my order I am very satisfied well packaged and of good quality I recommend it
The bottle is good, most importantly it does not leak. There is almost no smell, pleasant to the touch. The river is comfortable, but not removed. Product recommend, same as in the picture, all super
Looks great, very good product.
gave it as a gift to my bf. he loves it. really nice product
Everything corresponds to the description. I take not the first time. Delivery is very fast to Moscow
It's the second bottle from Tritan. Honestly, drinking a few of these bottles is easier than one three-liter. Comfortable neck, pleasant to the touch bottle and holds well and lies in the hand. Easy to wash, the valve is reliable. The lid does not leak, there was no smell. I bought a similar bottle three years ago-I did not regret it. I took a new one for my mother-uses and quietly controls the water balance.
Cool, this color to her husband, she ordered a red one, the volume is smaller
Fast shipping and delivery! Beautiful flask! Very soft to the touch! Love it!
I order the second one. Fine quality.
This is the second I order, after losing the first. It's a great gourd! It makes me happy to use it every day.
Everything as expected, big bottle, good quality, no plastic taste