Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good articles for rehabilitation
good
Looks & feels good, descent quality!
They sent me the color I didn't request, but talking to the store was fixed, it's OK the set, I'll try to see the hand recovery.
In general, it will go, but everything is terribly weak, expect that this is a amateur equipment for beginners. I should have tried, I'm not happy. To the delivery and processing of the order there are no complaints, everything is whole and well packed.
Dazzling and packaging מדהימהה loved
Good set for the price. Fast shipping
Delivered quickly. the handles when compressed bend, the meter does not work!!!
Super, excellent goods and very quickly came
If you want to buy this kit, I advise you to think several times about the cruelty of the product and the quality of performance and your anatomical features. The finger expander turned out to be completely useless for me. The adjustable simulator turned out to be too small as a result of which the pinkie did not participate at all in the process (just there was no place on the hilt for it),+ In the rest, the set is footnote, but requires lubrication of all mobile parts, for correct work without pouring.
Norms so that, but it was possible to buy with more load.
overall like the product. although my cat keeps running off with the egg shaped peice. I find the grid machine good but Max resistance seems a bit weak compared to the one I brought locally years ago. the circle came like a rock and couldn't work out it's purpose but after a few days it softened a little and seems to be to squish. it is still decently strong as believe will help with strength. the finger press is better when pushed individually as I fine it all fingers pushed together it cause force towards my little finger and my little finger can not even budge it. overall fairly happy for the price. I feel all prices do have there use
Супер
très bien
All quality, odorless, fast delivery
слабая конструкция у пружинного эспандера, на пробных испытаниях 60 кг. вылетела клёпка (смотри второе фото). Буду ремонтировать.
все отлично. работает нормально.
Everything is fine. Works OK.
Товар пришёл, доставка быстрая. Продавца рекомендую
The goods came, the delivery is fast. Seller recommend
пришло быстро все работает рекомендую продавца
Quick delivery. I got it in 2 weeks. I’ll used for exercise my hand.
Товар пришёл, доставка быстрая. Продавца рекомендую.
Thank you!
good