Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came super fast and it's good quality. I recommend it 100%
On the growth of 170, it is 88, from 70, OB 93 sat well. Delivery fast, quality good
Отличный купальник. Аккуратно сшит. Я очень довольна.) а цена очень демократична
Cool swimsuit, the quality is excellent!
Steep swimsuit, in size.
Très bonne qualité
Quality is super! Factory packing. Perfect. At 48-50 R. Approached
This is love at first sight, the first swimsuit that is piece-out and sat perfectly! My height is 152 cm and weight is 42 kg
Growth of my-172, Weight 62, ob-100, og-89. Size L-came up perfectly. Before that, I ordered a swimsuit of size m-it was small. Swimwear all quality, delivery-2 weeks, very quickly.
Very accurate size. Superb design and very neat sewing stitches with the best material. The best quality!
I love it.
Great!. It's only taken 1 week. The swimsuit is of good quality and such as the photo.
I love this swimsuit. I Weight 62 Kilos and mid.1.53, so I picked size M with a little fear. It was the best choice, it picks up my abdomen. And it fits perfect in my chest. 100% recommended
The quality is very good. Thank you!
Excellent swimsuit of chic quality. It looks stylish and original. Good for a small chest.
Excellent.
Swimsuit of very good quality, at og 95 from 75 about 95 size m approached, but at a height of 169 cm short, maximum at a height of 160-162 cm
Cool Coop, chic store, happy with the purchase, in the photo the coop on her daughter, took herself, delivery lightning, thank you)
"Perfect swimsuit for unideal shapes"! Very cool and super fast delivery, thank you!
Swimsuit good
Swimsuit is healthy, the size corresponds to 44-46, fit size m well!
On the parameters 87-73-100 ordered the size m. I sat perfectly. The order came quickly, definitely recommend
On height 172, og-100, ob-105, ot-77, size XL came up perfectly
Did not guess with the size
Super bonito!