Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Everyone is happy. The quality is excellent.
Color tends to be a little greener q blue show in the picture looks good quality
It's the second I ask, I love them, it took very little time
A little see through but are fine with light coloured underwear. Took a little over a month to get to Australia
Spectacular super comfortable
I thought it would be a bluer color and it's totally green! The image shows that the green ends when the thigh starts and is false, the white centimeters begins above the knee. It's got a line that makes all your parts tick off and that's awful!
Great product! I am definitely buy a few more :-)
Muy cómodos.Buena tela
Very fast delivery. Material not prześwituje see How to will check in time workout
It took a lot to get there but it's good quality and very accurate to the photo.
Beautiful legends. I order a second time in a different color
The product and exactly as pictured, arrived very quickly. Was very satisfied.
Super! take it, do not regret it! bright, as in the photo, the fabric is dense, the elastic band is wide, do not fall off on a run, very spectacular!!
Very nice! Thank you so much
Wears very well, is a little transparent but to use with greater blouse. But the vestment is great.
Love these leggings, will order more! Thanks. Height 180cm, hips 105cm XL is perfect.
bellas tela gruesa linda linda
Satisfied with the size; Waist turn 78 hip 103, for 173 cm quality of the opaque fabric.
Fast shipping and good quality. I'm 1.70cm and weight 62kg, L fits perfectly.
The material is wonderful! Is not transparent and arrived at the agreed time.
Muy chulo. Coge la misma talla q uses
They came cool, without marriage. With the store did not communicate .. On the hips 98 growth 168 m well approached... I have not yet washed and used in the gym... But the fabric is good ..
bellas
very nice.thick. not shiny but cotton material. the fading is accurate. slightly lighter shade. store sent out immediately. shipping to canada was over a month. honest seller i recommend item