Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality
It came before the estimate and it's fine in its size (I ordered m) it feels like a loose Lycra, I liked it. Thank you!
Good shorts for its price. Description correspond. Recommend
noproblems with the order, everything is fine
Bien
product was accurate as described... ordered 4 L sizes..and they all fit perfectly...material used was perfect...product arrived earlier thank the delivery date...I recommend
Почитав отзывы.Взяла зеленые шорты L,а розовые XL.Розовые чуточку больше.А так сидят хорошо и те и те.Розовые немного просвечивают.
Great for pajamas.
Good ones
Reading reviews. took Green shorts L, and Pink XL. pink a little more. and so sit well and those and those. pink a little translucent.
Good product. I highly recommend
Fully corresponds to the description. Fast shipping. Thank you store.
Delighted with this . Great quality and quick delivery.
Крытые шорты
thank you very much
Thank you, dear store! Shorts are excellent!!! The quality is good, the fabric is pleasant to the body to the touch. Already after placing an order, (well, I'm a girl) I realized that I want another color))) asked, if possible, to send in a different color. The wish was executed, for which special thanks!
Perfect!
i was looking for the best online, and all my expectations are met
The product was satisfied, for the House the most it was, for size 44 took XL, sat down well, a little free, but it's even good. Delivery fast to St. Petersburg. Thank you!
s мне великовата, но шорты вполне хороши
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
Prenez une taille en plus que votre taille habituelle
Excellent comfortable shorts!
Not bad shorts. I took it for home. Landing High. At about 108 in tight, but does not press and does not press.
The pants are nice and comfortable. The material is good and the color is like the one in the photo. Very happy with the purchase.