Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@workoutoutfitter.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@workoutoutfitter.com
Nice material. Not see though. However abit big on the waist so I don’t think sizing up is necessary
The quality is excellent, soft, pleasant to the body. The color is very beautiful. On the height of 173 cm and 53 kg took S. I sat very well, but I would like the top jacket more size.
The quality is excellent. The fabric is very dense. It stretches well. The color is juicy, bright. I ordered the size s (I wear Russian 44) was a little too small, but this is correct. A month of training and there will be norms. Advise. For this money, excellent quality.
Good quality! Size matches!
Ótimo, mas aconselho pegar um número maior que o seu.
Super suit! At 44 Russian came m. All as in the photo.
Fire kit, the video did not load, catch the violins.
Хороший костюм. мягкий удобный хорошо тянется.
Ótima idêntico to photo
Awesome, suit! Quality fire. On our 40-42 size took M, after reading the reviews and correctly did. Thanks store
Chic suit. Recommend
The costume is good, but sewing so-so. The seams are not even. You are not correctly sewn. Not on the same level.
Костюмчик огонь
Super
As in descriptions everything is chic
Excellent suit, quality at altitude, tight and stretches perfectly, the blue color took did not regret it space! I asked for pants size M and bust and jacket L since I have a large bust and m is always small, the store heard and everything was done as I asked))) thank you guys you are well done there all in China God Forbid health and prosperity, and we are more interesting available goods at reasonable prices from you!!!)))
Great fabric very nice and fast
Nice suit. I liked it very much. No smell. Girls won't regret it!
The model is exactly what is announced, the quality is excellent, beautiful color! I loved it! My measurements 93-70- 92 cm
The quality is unrealistic, on height 157 and size S is ideal.
Gorgeous kit. I'm delighted. Size in size. Wearing it immediately want to play sports. I'm very glad that I ordered it. Most likely I will order a dark color!!!!!!!!!!!!
Cool suit
This is a bomb!!! Sits cool, the fabric breathes, the quality of the fire
Good qulity. Delivered quickly.
The quality is good, the fabric is pleasant, the seams are even. On the parameters 88, 63, 92 ordered the size S, the top is good, the bottom is very tight, but if I took the size m top would be large.