Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great suit!
el producto es super bonito....llego en menos de diez dias envio super rápido.... llego manchado pero el vendedor devolvio el dinero sin problema
ok
Love love love
Good fabric, looks great
Love it. It looks super cool
The order went to Kazakhstan exactly three months. It's a very long time, of course. The suit itself is good, the quality is excellent. At our 48 size approached L
Suuuuper, quality fire, very fast delivery, thank you very much, I recommend the store
Ordered a girl, she is delighted) although it's hard to please her))))
Everything is perfect. Expected quality. I recommend it
Super lovely outfit. The sportlegging appearance though somewhat by.
Quality fire, dense. Advise
отличный костюм, размер а размер.
Cool, gentle, the color is very pleasant. Rashgard s is very narrow. Top and leggings, Super. came quickly. thank you.
Super fast shipping
Cool suit, goes in size
Set ordered from three things. Each thing has a label with size. Problems in the form of arrows on the leggings are not revealed. Everything is very neat and soundly sewn, if I decide to wash, then only manually!!! I wear the size S, but the kit ordered a larger size and he approached me. Inserts from the top can be obtained and worn without them. Everything is comfortable and comfortable. I feel confident and energetic in it, the movements are free, does not press anywhere and does not press. The only thing that, it is necessary to wear thong underwear, because the dark will be translucent. If you look at my photo, it's noticeable. In the rest, I'm very happy and pretty purchase.
Come quickly. Wetsuit came up)) everything is even)
Very nice. It looked good on Me. It's beautiful! I'll order again in another. The material is good. It's thick. I changed direction to last minute and the store helped me very cordial. Fast shipping to Peru in a week and a half by Urban
Костюм отличный! ОГ 83 ОТ67 ОБ94, S идеально. В КЗ ооооочень долго шёл, почти 2 мес
Very good
Awesome suit)
Thank you very much to the store. The suit surpassed all expectations. Quality, like the material is excellent. The daughter is very pleased. Seller recommend.
All is ok. Thanks
Very nice model, excellent quality