Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Приличный топик.
The quality is excellent, the size matches, sits well, the chest holds, for sports is perfect. Recommend.
parfait
Fast delivery and kindly store. I ordered the second time and asked that the random color was not duplicated. Thank you for your feedback!
To small I ordered 1 size bigger and that fits perfect. So order bigger than your normal size (I am a 36-38 EU)
Very comfortable and wears well. Came well fast great store.
The bra is very well made, it's the second time I buy it. It's durable, holds well, really good for the money, I do recommend it!
Pleasant to the touch, beautiful.
It's the 4th time q ask are very comfortable
took awhile to arrive but worth the wait first so comfortably and very well made will definitely buy again thank you
Very comfortable and soft I like it very much, I asked for my usual size and it fits perfect.
Very comfortable ls fabric very soft
Very cool sports top. Size fits. In my 46 size did not pour, began to crack at the seams, and the daughter perfectly fit. At a discount came a pleasant price.
Muy buenos. Envío muy rápido. Comprare más
Thank you very much I like very much, it is very good quality
OK
Everything is clear, fast.
Не угадала с размером,доставка быстрая,8 дней в Челябинск
Fast delivery. All OK. to my next order U this store. Recommend.
Love the bra! It’s well made and high impact! Have a fair few of them and was looking for a bright lime green one. Highly recommended
Excellent quality. In random, the desired color, thank you. Fast delivery, tight. I liked it very much
Size in size
All the norms, only the color did not like. Dont like pink
Thank you, everything is fine. zakpzyvala m size on the chest girth 84.
The bra, of course, is very beautiful, that's only quite synthetic. Everything sweats instantly. Maybe in winter it will be better... Delivery to Moscow 12 days.