Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@workoutoutfitter.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@workoutoutfitter.com
The quality is excellent and fast delivery
I really like the way it looks and it's comfortable. The only catch that's a little transparent, but nothing serious.
It's a little transparent. It's not technical fabric. Gives the feeling to spoil the first wash
Good quality, the size is what I ordered. I arrive sooner than expected❤️
Good quality, fast shippment. 2 weeks Slovenia
My wife is very satisfied, leggings are comfortable and looking good.
<2en> super nice quality and fast delivery thank you
Super, prekė atėjo for 17 d. Kokybiška. Rinkausi L dydi nors nešioju M. Kuo puikiausiai tiko.
super
Took m on the hips 94, but it was possible and L take
It's all right. But don't squeeze the lower abdomen.
Fast shipping. In my 52-54 XL came up perfectly, stretch well, shine a little.
Awesome lotions, I advise
Pants are perfect :) Ordered on 11.11, received today on 12.07. The fabric is dense and stretchy.
Excellent quality, size approached. At the waist, the truth is slightly wide, but not critical. I will order more, ozone! It took about two months to reach Tashkent. But I think this is not a store's mistake, since I sent it quickly.
Excellent 100 percent אורגינל. Thank you very much
super, fast ship
My favourite ones, my second pair already.
Отличные штаны, плотные, не просвечивают, обеспечивают комфорт в тренировках
good quality. thank you!
My new favorite legging! I love the material so much and its definitely squat proof!. Also it fits very good and is very comfy. Doesn’t roll down like other leggings when moving. Thank you store! Delivery time was a bit longer than 3 weeks to the Netherlands.
All is super)
Excellent leggings, with a high fit, do not shine through, careless, on the size 46-48 size L well approached, not thin, I think in the summer they will be be
Primer día de uso de estas mallas,tienen buena presión,peso 65kilos,la talla M me queda bien tal vez si no te gusta que aprieten mucho una talla más no vendría mal,por lo demás me han gustado.
Whole good legging