Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
was pleasantly surprised with the order
you won't be disappointed. it's really a good one
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
Классные кеды. Экокожа, но нога не сильно потеет.. очень стильные, хорошего качества. Размерная сетка правильная. Продавец оперативно отвечал на вопросы. Выглядят точно как на фото продавца
Everything Is okay) came quickly
Buying from this store was a good choice. price is pretty low yet the quality is amazing
Moscow reached somewhere in 15 days. Very good for your money. And it seems even true the top layer is natural. The sticks are super. I think the high rise is good. My leg is narrow and low, the Laces tighten tight, in the fingers freely
Moscow reached somewhere in 15 days. Very good for your money. And it seems even true the top layer is natural. The sticks are super. I think the high rise is good. My leg is narrow and low, the Laces tighten tight, in the fingers freely
On size 37 (23,5 cm) came up perfectly, insanely comfortable, there is no glue, very light!!! I'm happy with the order very much!
On size 37 (23,5 cm) came up perfectly, insanely comfortable, there is no glue, very light!!! I'm happy with the order very much!
Well, cool, as promised in the reviews!) at 38 size came up perfectly (ordered 25 cm). Glue does not stick out anywhere, light, there is no smell of unpleasant. I'll try it for a walk tomorrow. The order is satisfied, the price is fire! Delivery is true for a week delayed, but not on the fault of the store. There was a national parcel at the cashier of the five, this time for some reason came with a delay of 7 days (.
Well, cool, as promised in the reviews!) at 38 size came up perfectly (ordered 25 cm). Glue does not stick out anywhere, light, there is no smell of unpleasant. I'll try it for a walk tomorrow. The order is satisfied, the price is fire! Delivery is true for a week delayed, but not on the fault of the store. There was a national parcel at the cashier of the five, this time for some reason came with a delay of 7 days (.
At its 37 came 37, the quality of fire and beautiful
At its 37 came 37, the quality of fire and beautiful
Thank you, cool sneakers.
Thank you, cool sneakers.
Super sneakers, take it, you will not regret it!
Super sneakers, take it, you will not regret it!
Very comfortable ..... light .... on my 39 took 40 perfectly.
Very comfortable ..... light .... on my 39 took 40 perfectly.
Very comfortable ..... light .... on my 39 took 40 perfectly.
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
Very good sneakers. Soft. Came with a stain that did not wipe, the store returned some money
I have 36,5 Russian size. Took 8 size (24 cm stop). Straight to the point! Sneakers-bomb! Looks like skin. At least, the main parts)) sewn mega neatly! The model is very stylish. In the photo I'm everywhere in these sneakers