Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WORKOUT OUTFITTER (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //workoutoutfitter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unfortunately, the bag came torn, but the store returned part of the money.
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I completely satisfied with the product. Thank you for the great customer service!
Thanks u!
Delivery a little long. But otherwise it's beautiful. Thank you
The color is beautiful, the smell is polymer, thick and, it seems, soft. Sliding properties will try.
The mat is just super! I'm very happy. Delivery is fast, the mat does not smell. I will deal with it with pleasure))
Great mat. Does not slip. Recommend
is an awesome product at its finest
It was a bit damaged during transportation, but besides it's all good. This is the second mat I bought here, the first one almost a year ago and is still good.
Super!) came quickly and like!) Thanks
Nice and cute mat
Very fast shipping! Ordered on February 21, 2021. Brought on February 25, 2021. The mat corresponds to the description of super quality. I'm delighted!
Relatively fast. 27.02 ordered and 12.03 took. Well packed was, immediately in the case. There was no damage. Flipko sewn the strap on the case and after unpacking the mat, it became difficult to fold the mat into the cover. The mat itself is very durable, light, barely noticeable smell of vinegar. I tried on the carpet-it does not go, it does not stretch. I tried on the laminate-it does not go, it does not stretch. I tried on linoleum-it does not go, it does not stretch. It is ideal for yoga, fitness, home training and aeroyoga. I read in the reviews that it should be rinsed and then there will be a super mat at all, or then the palms are sweating and I went-not order. I recommend the store, promised-I did, I hope we cooperate. I definitely recommend the rug, I ordered it from China, not from Russia. I will also test in the studio and add a month's feedback!
Great yoga mat. The color is slightly dull, but it's not critical. On the thickness-what you need (I do not like thin mats), the knees are comfortable. And most importantly, it does not slip. The store sent the goods quickly. And delivery also did not take much time. I recommend both the goods and the seller!
Looks good, even in a purse, in fact I have not checked yet
Fast delivery and carpet very comfort delighted with this purchase we recommend this store
Spit on the price and decided to pamper myself to order this mat, and did not regret at all! Responsible for your money! Came as in the photo, in action did not try, but the appearance speaks for itself
No communication with the store
Отличный коврик, доставили в липецкую область за неделю.
Коврик рекомендую. Удобный, лёгкий и толстый. Не скользит, да и на вид он ничего. Как раз для новичков. Чехол для коврика посредственный, но на первое время сойдёт. Прослужит месяц-два максимум.
Nice mat. Moderately thick and not thin, light. I'm using tomorrow. Let's see if we can crumble or not.
The mat is good, thank you!
Great mat!!!! Advise!!
A very communicating and fast store but you have to pay attention to the packaging. I 've had some misadventures. The seller managed the problem brilliantly. I recommend it. The carpet is of good manufacture and very large. The material is good.